ABOUT LMCG

LMCG are a team of operational improvement experts dedicated to helping airports, manufacturing and services companies improve their customers' experience, operational efficiency, and staff capability by implementing lasting change.  We believe that businesses are principally a collection of people and processes all aimed towards creating value for the customer, and that an improvement focus on both of these assets is critical to an organisation’s competitive strategy.

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That’s why we utilise a range of improvement tools such as process analysis and reengineering, capacity modelling, lean six-sigma and continuous improvement to engage people, streamline processes and help create an improvement culture.  We live this philosophy whatever tailored solution we develop to meet our client’s needs, whether it be project management, lean implementation, operational readiness, staff recruitment or quality management training.

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Our guiding principals and fundamental beliefs are captured in our company values:

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Deliver value - Our clients mean everything to us, without them we would not be able to do what we love.  We always aim to maximise value for our clients so that they can earn a healthy profit.

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Make it better - We are passionate about quality and improvement in all its forms whether it be improving our clients’ operations or improving our own knowledge and skills. 

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Collaborate - We love to work together, whether it’s with each other, our partners or clients,  because we know that trust, respect for everyone, learning from each other and different ideas produce better results.

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Be agile - We don’t get hung up on formalities, we think our way around road blocks and obstacles, we are flexible and go the extra mile to get the job done.

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Respect - We value the talent, time and intentions of everyone we work with.